Support

Need help with Kanal TV? You're in the right place.

Common Questions

• A channel won't play. Streams are sourced from third-party providers and can occasionally go offline. Try another channel, or check back later — most issues resolve on their own within a few hours.
• The app is stuck loading. Make sure you have an active internet connection, then close and reopen the app.
• I want to change the app language. Open the Settings tab inside the app and choose your preferred language.
• I have a privacy question. See our Privacy Policy.

• How do I save a picture I like? Tap the heart in the corner of the picture. It moves to the Favourites tab at the bottom of the screen. Tap the heart again to remove it.
• Where did my saved pictures go? Favourites are kept on your phone, not in an account. Deleting and reinstalling the app clears them, and they do not move to a new phone.
• A picture won't load. Check your internet connection, then pull down on the list to refresh.
• The app is stuck loading. Make sure you have an active internet connection, then close and reopen the app.
• Can I upload my own pictures? Not at the moment — every picture in the app is published by us. The app never reads your photo library.
• I have a privacy question. See our Privacy Policy.

Still need help?

Email kozhaios@gmail.com with a short description of the issue and, if possible, the channel name — we'll look into it.

Email kozhaios@gmail.com with a short description of the issue and, if possible, which picture it happened on — we'll look into it.